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World Water Day (22nd March)

World Environment Day (5th June)

Global Handwashing Day (15th Oct)

World Toilet Day (19th Nov)

Water Conservation Day (19th Nov)




The Department generates revenue by way of water fees from registered water consumers, mostly from urban areas of the State. Water fees from rural water consumers are collected by the WATSAN Committees which augment  the internal resources of the Committees for O&M of the village water and sanitation facilities, and therefore, do not contribute to the Department revenue. The Department is  striving to improve the service delivery and increase the quantum of water availability in urban water supply schemes through better O&M.





On revenue collection and related matters, the Department follows the Nagaland Water Supply Consumer Rules 1998, the rates of which have been revised w.e.f.  9th April / 2010 as under:





Forms for Consumer
Sl. No Item Unit Rate w.e.f. 01.04.2010 ( in Rupees)
1 Cost of application & MoU formats 1 No. 20.00
2 Application fee for new normal connection 1 No. 100.00
3 Application fee for temporary connection 1 No. 150.00
4 Reconnection application fee for defaulters 1 No. 50.00
5 Reconnection charges for defaulters 1 No. 250.00
6 Security deposit (refundable) 1 No. 1000.00
7 (a) Water charges for metering system
(a) Domestic use 1000 litres 50.00
(b) Commercial use 1000 litres 100.00
(c) Industrial use 1000 litres 150.00
(d) Meter fee PM 1 No. 30.00
7 (b) Non metering system
(a) Domestic consumer 1 Point 100.00
(b) Commercial consumer 1 Point 350.00
(c) Industrial consumer 1 Point 500.00
8 Penalty for late payment of bills 2nd Month 10% of arrear
3rd Month 25% of arrear
9 Reservoir 2000 litres provided 1 No. 200.00
10 Meter Testing fee 1 time 50.00



  • Verification of water revenue collection system in major urban towns by Department appointed Revenue Review Teams. Findings and suggestions of the teams help improve revenue collection system and service delivery to water consumers.


  • Identification of unauthorized pipe connections, tampering of water pipes and pilferage of water by unauthorized connections, when detected, are registered and served with water bills. Efforts are on to plug tampering of pipes and water pilferage with the support of local ward authorities.


  • Commercial establishments such as hotels, restaurants, private schools, private clinics etc. which are registered as Domestic Consumers are brought under Commercial Consumer category.


  • Employees in-charge of water distribution system and revenue sections are sensitized on the importance of delivering better services to the consumers.


  • Introduction of water metering system for rationalization of water usage and billing.



Application for new connections from interested consumers can be submitted in the form prescribed by the Department. The Department shall supply the application form along with the Agreement form on a written request duly accompanied by a sum of Rs. 20/- (Rupees twenty) only addressed to the Executive Engineer concerned.



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